ELECTRICITE - ELECTRONIQUE : sommaire
PAROLE DE CERTIFIE : société Nortel Networks
Interview de Madame Agnes Sleiman, UMTS Systems Quality LeaderCompany's description
Agnes Sleiman (A.S.) : Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks.
As a global company, Nortel Networks does business in more than 150 countries.
Nortel Networks has received the industry's first TL 9000 certification for end-to-end development and deployment of UMTS (Universal Mobile Telecommunications System) infrastructure.
Which were your motivations to begin these management approaches (ISO 9001 : 2000, ISO 14001, ISO/TS2, TL 9000 R.3.0…)?
(A.S.) : TL 9000 extends ISO 9000 standards and raises the bar to provide a more comprehensive quality and reliability system around the end-to-end deployment of network infrastructure and associated support services. It was the first time a TL 9000 certification was awarded covering a comprehensive UMTS system and service solution. The scope of this certification covers end-to-end definition, design, development, introduction and service of wireless UMTS core, access and NMS (Network Management System) products.
Which are your products concerned by the TL 9000 certification ?
(A.S.) : Products covered under Nortel Networks TL 9000 certification include the Internet Base Transceiver Station radio access and Radio Network Controller (RNC) portfolios, UMTS circuit core, packet core, and NMS products. The certification also includes Nortel Networks network engineering, installation and technical support services.
Why did you elect AFAQ-QMI?
(A.S.) :Interoperability and compliance to a broader range of industry standards are critical issues in reducing network costs and driving proliferation of wireless data services. Nortel Networks is proud to be a leader in developing and adopting the global standards that will ensure the robust, carrier-grade capabilities that will take us as an industry into the next era of wireless.
How your certification is impacting the relationship with your engaging parties (customers/ prospect/suppliers)
(A.S.) : This certification reflects Nortel Networks core value system and demonstrates the combined maturity of our emerging UMTS product, processes and services.
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